Manager, Service Delivery

Holland America Line is seeking an experienced IT Service Delivery Manager to lead and optimize IT services across shore and shipboard environments. This role involves managing a team of Service Delivery Leads, enforcing ITSM standards, collaborating with MSPs, and ensuring user experience. The ideal candidate will have strong leadership and service excellence skills.

Requirements

• Bachelor’s degree in IT or related field.
• 7+ years of IT service delivery/operations/ITSM experience.
• 3+ years of leadership or managerial experience.
• Proficiency in ServiceNow.
• Strong knowledge of ITIL.
• Excellent communication and stakeholder management skills.

Benefits

• Cruise and Travel Privileges
• Health Benefits
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement