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MSD
Manager, ServiceNow Operations Support
Join MSD in Hyderabad as a Manager, ServiceNow Operations Support. Leverage HRSD, ITSM, GRC, and ITAM expertise. Requires 3+ years experience and CSA certification. Benefits include 401(k), health insurance, and paid time off.
Direct Hire
Mid-Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
June 9, 2025
Join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Drive innovation and execution excellence in a team that uses data, analytics, and insights to drive decision-making.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of working experience as a ServiceNow support resource, preferably with HRSD, ITSM, GRC and/or ITAM product expertise.
- ServiceNow Certified System Admin (CSA) certification
- In-depth knowledge of ITIL processes and best practices for IT Service Management.
- Excellent organizational and time management skills to manage multiple projects simultaneously.
Benefits
- Company matching 401(k) or retirement plan
- Disability benefits
- Flexible spending accounts
- Healthcare flexible spending accounts (FSAs)
- Health, dental, and vision insurance
- Paid time off (vacation and sick leave)
- Short-term disability insurance
Requirements Summary
Bachelor's degree in Computer Science, Information Technology, or related field, 3+ years of ServiceNow support experience, and ITIL process knowledge
