Manager, Site Reliability Engineer (ServiceNow)

The ServiceNow Platform Development Manager will lead the development and execution of our SRE ServiceNow platform roadmap, ensuring the seamless integration of Agile methodologies and the timely delivery of high-quality ServiceNow-based products and platforms.

Requirements

• 10+ years of ServiceNow experience
• 5+ years of experience leading software or application development teams
• Strong expertise in ServiceNow architecture and design
• Proven ability to manage complex, large-scale projects
• Proficiency in scripting languages such as JavaScript and Glide
• Solid understanding of CMDB, Asset Management, Incident, Problem, and Change Management processes
• Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub/Spokes
• Familiarity with Agile, Scrum, and Kanban methodologies
• Knowledge of both functional and non-functional software testing, including automated testing
• Familiarity with implementing CI/CD pipelines and Release Management best practices
• Effective communicator (written and verbal) with both technical and business audiences
• Self-driven and resourceful, capable of achieving goals independently and collaboratively
• Ability to understand complex business needs and adapt appropriately
• Willingness to learn and adapt to new processes, solutions, and platforms relevant to Site Reliability Engineering

Benefits

• medical, dental and vision insurance
• 401(k)
• paid leave
• tuition reimbursement
• discounts and perks