Manager, Support Account Services Management

We are seeking a Manager, Support Account Services Management to lead the development and growth of our Support Account Management Team, drive customer support experience, and refine interactions and processes through data and analytics.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Management and Contributor experience in high technology, enterprise and commercial account environments, including but not limited to Cloud based computing.
• A successful track record in management with the ability to translate operational, tactical and strategic needs and requirements onto specific actions and outcomes.
• Multiple years of experience working in a direct customer facing role with account responsibilities and working with multiple levels of executives and corporate leadership.
• Prior experience working for an extremely fast-paced company and meeting customer demands on time.
• Sales, Technical or Operational knowledge and the ability to share that knowledge with others.
• An excellent ability to motivate individuals toward larger goals and objectives.
• Experience in the delivery and execution of proactive, reactive, ad hoc and scheduled deliverables.
• Previous experience working in an Enterprise Customer Support and/or Service Delivery Management organization.

Benefits

• Work Personas (flexible, remote, or required in office)
• Equal Opportunity Employer
• Accommodations (reasonable accommodations for applicants with disabilities)
• Export Control Regulations