Manager, Technical Customer Support, Focused Services

Palo Alto Networks is seeking a Manager, Technical Customer Support, Focused Services to lead a technical support team focused on securely managing customers' digital transactions. The role involves resolving complex issues, leading a team of support engineers, and driving customer satisfaction. The company emphasizes collaboration, proactive engagement with customers, and building on its mission to protect digital lives. This is a customer-facing role within a support engineering organization.

Requirements

• 8+ years in technical support experience
• At least 3 years in a management/lead role in a high-touch support environment
• Expertise in handling incidents and troubleshooting in network security or cloud security
• Strong communication and problem-solving skills
• Experience with AI-driven analytics and case management systems

Benefits

• Healthcare
• Comprehensive Paid Time Off
• 401k Matching
• Retirement Plan