Manager, Technical Customer Support, Focused Services, Cortex

Palo Alto Networks is seeking a Manager of Technical Customer Support, Focused Services, Cortex to lead a team responsible for securing client environments and providing support through complex issues. This role involves technical leadership, team management, customer engagement, and strategic collaboration with Sales, Engineering, and Product teams. The focus is on providing exceptional support and ensuring customer success within the secure environment.

Requirements

• 8+ years in technical support
• 3+ years of experience in a management or lead role
• Strong mentorship skills
• Technical expertise in network security or cloud security
• Experience handling incidents and troubleshooting
• Excellent communication skills
• AI-driven analytics proficiency

Benefits

• Comprehensive benefits package