Manager, Technical Customer Support, Focused Services, Cortex

Palo Alto Networks is seeking a Manager, Technical Customer Support, Focused Services, Cortex to lead a technical support team focused on providing secure environments for client transactions. The role involves managing and optimizing a team, resolving complex customer issues, and ensuring optimal service delivery. This position emphasizes operational leadership, mentorship, and a customer-centric approach.

Requirements

• 8+ years in technical support with 3+ years in management
• Strong mentorship skills and exceptional problem-solving abilities
• Experience in handling incidents and troubleshooting in network security or enterprise IT environments
• Knowledge of Endpoint and Cloud Security technologies preferred

Benefits

• Competitive salary
• Employee benefits description