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ServiceNow
Manager, Technical Support
Join ServiceNow as a Manager, Technical Support in Sydney. Lead a team, manage KPIs, and enhance customer support using ServiceNow expertise. 6+ years required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 28, 2025
Manager, Technical Support position at ServiceNow. The role involves managing and exceeding Support KPI's and critical Technical Support Metrics, leading efforts to hire and develop a technical team, and overseeing change management as it relates to Customer Support.
Requirements
- 6+ years technical support and service management experience with a minimum of 3-4 years in supervisory role
- Experience in managing enterprise support in a large and complex environment in a web-based service and technology
- Proven capability of having successfully delivered on support metrics and managed support team
Benefits
- Work-life balance and well-being
- Flexible work arrangements
- Competitive compensation
- Generous benefits
Requirements Summary
6+ years technical support experience, 3-4 years in supervisory role, proven capability in delivering on support metrics
