Manager, Technical Support

Gong is seeking a Manager, Technical Support to empower their revenue teams, driving productivity, increasing predictability, and driving revenue growth. This role focuses on exceptional customer support, scalability, and process improvement within a fast-paced environment. The Manager is responsible for team culture, mentoring, and developing a high-performing technical support team.

Requirements

• 3+ years of experience managing a Technical Support, Customer Success, or similar customer-facing team.
• Proven ability to manage and motivate a team in a fast-paced, high-volume, and high-growth organizational setting.
• Proficiency with modern support platforms (e.g., Salesforce Service Cloud, Zendesk).
• Data-Driven Decision Making: Proficiency in analyzing support metrics.

Benefits

• Medical, dental, and vision plans
• Wellbeing fund
• Mental Health benefits
• 401(k) program
• Education & learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days
• Work from home stipend