Manager, Technical Support Management

ServiceNow is seeking a Manager, Technical Support Management to lead efforts to hire, develop, and build a technical team, manage major operations outages, and drive daily incident management success. The ideal candidate has experience in leveraging AI, managing Enterprise support, and delivering on support metrics.

Requirements

• 6+ years technical support and service management experience
• 3-4 years in supervisory role
• Experience managing Enterprise support in a large and complex environment in a web-based service and technology
• Proven capability of having successfully delivered on support metrics and managed support team
• Customer first Mind set and a “Get it done” attitude
• Demonstrated ability to provide exceptional internal and external customer care
• Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses
• Ability to lead change by effectively building commitment and winning support for initiatives
• A trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards

Benefits

• On-site location
• On-site location