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ServiceNow
Manager, Technical Support Management
Join ServiceNow in Heredia as a Manager, Technical Support Management. Lead a team, drive incident management, and utilize ServiceNow skills. 6+ years experience required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 30, 2025
The Manager, Technical Support Management will be responsible for leading efforts to hire, develop, and build a technical team, as well as overseeing and participating in Change Management as it relates to Customer Support. The role will also involve driving daily incident management success and managing major operations outages and communications to customers.
Requirements
- 6+ years technical support and service management experience
- 3-4 years supervisory experience
- Proficiency in Portuguese, English, and Spanish
- Proven capability of having successfully delivered on support metrics and managed support team
- Customer first mind set and a 'Get it done' attitude
- Excellent communication skills, both oral and written
Benefits
- export control approval from government authorities
- access to controlled technology subject to export control regulations
Requirements Summary
6+ years technical support and service management experience, 3-4 years supervisory experience, proficiency in Portuguese, English, and Spanish
