Manager, Technical Support Management (Portuguese)

ServiceNow is seeking a Manager of Technical Support Management to lead a team and drive support metrics like CSAT and TTR. This role involves hiring, developing, and managing a technical team, leading customer escalations, and driving operational improvements. The position requires a strong focus on teamwork, collaboration, and ethical conduct.

Requirements

• Experience in integrating AI into work processes and problem-solving.
• Minimum 6 years technical support and service management experience.
• Experience managing Enterprise support in a large and complex environment.
• Proven capability to deliver on support metrics and manage a support team.
• Demonstrated ability to lead change and create efficient operations.