Manager, Technology Service Desk

The Technology Services Engineering Manager at BHG Financial is responsible for delivering exceptional end-user support, overseeing the Service Desk team, and ensuring consistent service excellence. This role focuses on the technical aspects of the support, including front-line support, Virtual and hybrid meeting experiences, and integration with various collaboration platforms. The manager will drive user satisfaction, maintain operational continuity, and align IT support with business goals.

Requirements

• Oversee daily operations to ensure compliance with standards.
• Manage shift scheduling to optimize staff coverage.
• Monitor KPIs and ensure alignment with performance targets.
• Maintain high service delivery standards.

Benefits

• Competitive salary
• Opportunities for professional development
• Supportive work environment