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Canada Life
Manager, Workforce Planning
Manager, Workforce Planning at Canada Life (London, ON). Lead workforce strategy for contact centres using ServiceNow, Amazon Connect & Calabrio. 5-10 yrs experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 28, 2025
The Manager, Workforce Planning will play a critical role in guiding Workforce strategy and execution for all Canada Operations Contact Centres. The successful candidate will be accountable for execution and development of Workforce best practices across Shared Services with respect to day-to-day operations.
Requirements
- 5-10 years of combined technical and leadership experience
- Educational background and/or specialization in a technology or workforce management related discipline is an asset
- Experience working in a contact centre and with Workforce Management and Workflow solutions including Amazon Connect, Calabrio, Appian and ServiceNow considered an asset
- Computer science related background (coding, database/webform design, etc.) considered an asset
Benefits
- Permanent Full Time
Requirements Summary
5-10 years of experience, educational background in technology or workforce management, experience working in a contact centre
