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MANTECH
Mantech
Cloud Support Engineer at ManTech, Tysons VA. Resolve complex cases via ServiceNow. Linux/Kubernetes expertise required. Bachelor's degree + 2 yrs experience. Mission-critical government support.
Consulting
Entry Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
December 13, 2025
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.
Requirements
- Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels;
- Monitoring and triaging incidents triggered by automated alerting systems;
- Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision;
- Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation;
- Delivering high-touch, mission-critical support to government and enterprise customers;
- Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency;
Requirements Summary
Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline; 2 years of experience in Linux system administration; experience working in Kubernetes environments
