Member Support Agent - Part Time

Omada Health is seeking a Part-Time Member Support Agent to answer questions from members, prospective applicants, and prospective providers regarding program features, insurance coverage, billing, and application status. Agents will handle ticket inquiries and processing applications manually. This role requires excellent customer service skills, attention to detail, and a proactive approach to problem-solving in a fast-paced, collaborative environment.

Requirements

• 2+ years of customer service experience (or 2+ years in remote customer service related work)
• High performer with a proven track record of exceeding expectations
• Ability to navigate multiple systems (iOS & Mac)
• Proficiency in Slack and Google Suite
• Strong communication and problem-solving skills
• Confidentiality and adherence to company policies

Benefits

• Competitive salary
• Remote first work from home culture
• Health, wellness programs
• Generous vacation
• Internet/Phone stipend
• Lifestyle Spending Account