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ServiceNow
Mgr, Expert Services Mgmt
Join ServiceNow in São Paulo as a Manager of Expert Services Mgmt. Lead a team, resolve partner inquiries, and leverage AI insights. 8-10 years in partner ops required.
The Mothership
Senior
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
ServiceNow is seeking a Manager of Expert Services Mgmt to manage a team of technical consultants and BPCs. The role involves resolving partner support requests, analyzing AI-driven insights, and providing support for partner related inquiries. ServiceNow is a global market leader with an innovative AI-enhanced cloud-based platform.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 8-10 years of combined experience in call center or partner program operations.
- Customer service oriented with strong interpersonal skills.
- Management skills and experience.
- Phone skills, customer service skills and good with building relationships.
- Understanding of both domestic and international markets.
- Excellent English speaking and writing skills.
Requirements Summary
8-10 years of experience in call center/partner ops. Strong communication and people skills are necessary. Excellent English communication skills are vital
