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NTT Ltd.
Microsoft Engineer
Microsoft Engineer at NTT Ltd., Hyderabad. L2 Managed Services role monitoring IT infrastructure. ServiceNow ticketing, ITIL, cross-technology support. Bachelor's IT/Computing required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 25, 2025
Join NTT DATA and make an impact by maintaining clients' IT infrastructure and systems. As a Cross Technology Managed Services Engineer (L2), you will play a crucial role in proactively monitoring, identifying, and resolving technical incidents and problems.
Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure.
- Knowledge of ticketing tools, preferably ServiceNow.
- Familiarity with ITIL processes and experience working with vendors and third parties.
- Proficiency in planning activities and projects, taking changing circumstances into account.
- Ability to work longer hours when necessary and adapt to changing circumstances with ease.
- Proven ability to communicate effectively and work across different cultures and social groups.
- Positive outlook and ability to work well under pressure.
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
- Bachelor's degree in IT/Computing or equivalent work experience.
Requirements Summary
Must have moderate-level experience in managed services roles, knowledge of ticketing tools, and familiarity with ITIL processes
