Mid-Level Service Desk Analyst - Manhattan, NY

ERP International, LLC is seeking a Full Time, On Site mid-level Service Desk Analyst to support the Development Finance Corporation (DFC) government agency CFESS technical support program. The role involves supporting and responding to tickets for ongoing complex Service Desk activities in ServiceNow, working with clients directly to resolve ticket items and infrastructure issues, and maintaining updates and actions on open assigned tickets.

Requirements

• Bachelors Degree in Computer Studies or a related field of study
• Training in ServiceNow and Service Desk and/or ITIL methods a significant plus
• Clearance Requirements: Must be able to obtain a DFC Level 1 Clearance
• 3-4 years of Service Desk Support and leadership in an automated setting/ServiceNow preferred
• Experience developing and managing ITIL process-based asset management in an automated ticketing system such as ServiceNow for a medium size client base IT
• Strong customer asset support skills
• Strong written and verbal communications skills
• Knowledge of the ServiceNow ticketing system
• Experience with ITIL best practices
• Knowledge working with and supporting various products and tools

Benefits

• PTO and 10 Paid Federal Holidays
• Medical/Dental/Vision and Health Savings Account available
• Matching 401K