Mobile Device Management Support

DMI is seeking a Mobile Device Management Support to support a federal customer in the DC Metro area. The role involves providing user liaison services, troubleshooting, and managing mobile devices, as well as leading teams in onsite support activities.

Requirements

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience
• Strong knowledge of a Mobile Device Management System, preferably Microsoft InTune, MAAS360, and/or Apple Business Management
• High proficiency with Excel (table joins, v-lookup, pivot tables, etc...)
• Experience supporting mobile devices, provisioning, and managing through a Mobile Device Management (MDM) software
• Excellent customer service orientation and verbal communication skills
• ITIL V4 certification
• Public Trust background investigation and/or a Public Trust clearance

Benefits

• Generous 401(k) matches
• Life and disability insurance
• Financial wellness tools
• Healthcare coverage
• Wellness programs
• Flu shots
• Biometric screenings