Monitoring and Incident Response Specialists

We are looking for multiple Monitoring and Incident Response Specialists on behalf of and in support to our client based in The Hague, The Netherlands. The successful candidate will be tasked with implementing, supporting and maintaining monitoring setup using modern platforms and tools, assisting and liaising with Product Teams for smooth and timely implementation of monitoring configuration, cooperating with Incident and Problem Managers for prompt and accurate information on incidents, and ensuring the smooth functioning and availability of the platforms and tools in the Monitoring and Observability area.

Requirements

• University Degree in the field of IT (or related field)
• At least 5 years of relevant hands-on experience
• At least 5 years of experience in the field of monitoring, observability and maintenance
• At least 2 years of experience in 2nd Level Expert Support
• Experience with ITIL Incident Management
• Experience with event correlation rules design and optimization
• Hands-on experience with monitoring and observability tools and proven experience in proposing improvement of performance and stability of used platforms
• Experience in dealing with various components of the IT landscape (Windows, Linux, Storage, Networking; Firewalls)
• Hands-on experience with commonly used up-to-date technologies like Ansible, GitHub, Kubernetes, Elasticsearch
• Technical skills: SQL basics, PagerDuty, Testkube, Grafana Labs K6, Cloud-native observability tools: Prometheus, AlertManager, Grafana, Elastic, OpenTelemetry tools from Grafana Labs (Loki, Tempo, Mimir), Jmeter, Terraform, K8s knowledge – CKAD level or ideally CKA level, Java Programming: Building Java applications for K8s, Building Java applications (to be executed as a monitoring probe or to be run in Jboss), Scripting skills: Phyton, Perl, JavaScript (mandatory for K6), ServiceNow (user level), Understanding of cloud offerings and virtualization technologies (Kubernetes, GCP, Azure, AWS), Familiarity with Agile methodologies, Excellent analytical skills, Ability to function as an individual contributor and a member of a team, Good communication skills to engage with the various stakeholders, Ability to work on separate streams in parallel, Strong appetite to learn new skills and share knowledge on challenging topics, Proven success in contributing to a team-oriented environment
• Candidates must be eligible to live and work in the EU
• Fluency in English, both written and spoken
• Knowledge of French and/or German

Benefits

• Dedicated to diversity and inclusion and is an equal opportunity employer
• ATG is an equal opportunity employer regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other reason protected by relevant state or municipal legislation