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Sev1Tech, LLC.
Moodle Support Specialist
Join Sev1Tech as a Moodle Support Specialist in Arlington, VA. Leverage ServiceNow skills to troubleshoot LMS issues, manage tickets, and enhance user experience.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 12, 2023
Sev1Tech is seeking an eager and detail-oriented Moodle Support Specialist to support the Learning Management System (LMS) operations. The role involves troubleshooting, resolving user issues, and documenting solutions. Responsibilities include monitoring ServiceNow tickets, providing updates to users, and developing SOPs. The position is full-time and offers benefits.
Requirements
- Investigate and resolve user issues such as registration, course enrollment, and configuration errors.
- Document and escalate complex issues for escalation to Moodle engineers.
- Monitor ServiceNow tickets and assign priorities.
- Provide timely updates to users and follow up for resolution.
Requirements Summary
Bachelor's degree & 4 years experience. Familiarity with ticketing systems (ServiceNow a plus). Strong communication & detail-oriented
