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Software Mind
[MSO] Senior Azure Support Engineer
Join Software Mind as a Senior Azure Support Engineer in Warsaw. Leverage Azure and ServiceNow skills to resolve incidents and enhance ITSM for EU clients.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 8, 2025
Software Mind is seeking a Senior Azure Support Engineer to provide technical support and drive operational excellence for a large, EU-based client using Microsoft Azure. The role involves resolving complex incidents, championing ITSM, and collaborating with international stakeholders. They prioritize a highly skilled and collaborative environment.
Requirements
- 7+ years in IT, with 5+ years in Azure support
- Hands-on experience with Azure services (VMs, Networking, Storage, PaaS, Monitor/Log Analytics)
- Understanding of ITSM principles and tools (ServiceNow, Jira Service Desk)
- Experience with Infrastructure as Code (Terraform)
- Strong English communication skills
- SRE principles experience (SLOs, error budgets, toil reduction)
Benefits
- Professional development
- Flexible employment
- International projects
- International business trips
- Well-being initiatives
Requirements Summary
7+ yrs IT experience & 5+ in Azure support. Azure VM, Networking & PaaS expertise. Must understand ITSM processes and be proficient in documentation
