MSP Level 1 Technician (Winchester, VA)

TeamLogic IT is seeking a diligent Managed IT Services (MSP) Level 1 Technician to provide technical support to SMB clients. The role involves providing remote and on-site technical support, system maintenance, incident management, client communication, documentation, security management, hardware/software installation, and process improvements. TeamLogic IT prioritizes customer experience and a collaborative team environment.

Requirements

• Technical support to SMB clients (hardware & software installation, maintenance, and support)
• System maintenance on client systems (updates, backups, system monitoring)
• Incident management and first point of contact for IT-related requests
• Client communication and documentation of client systems
• Security management and implementation of security measures
• Hardware/software installation and configuration
• Continuous Improvement of processes

Benefits

• Competitive salary
• Health insurance
• Retirement savings plan
• Paid time off
• Professional development
• Tuition reimbursement
• Vision insurance