Murex Support Lead (Batch Management, Incident Resolution, Team Leadership, 24/7 Support)

Synechron is seeking an experienced Murex Support Lead to oversee and manage the application support for Murex platforms within our operational environment. This senior role is responsible for leading a team of L2 and L3 support engineers, ensuring the stability, performance, and efficiency of end-of-day (EOD) batch processing, and maintaining high standards of incident resolution and system uptime.

Requirements

• Deep familiarity with Murex (version 3.1 or higher) in production support environments
• Proficiency in SQL (with experience writing complex queries for issue analysis and data validation)
• Shell scripting (Bash, sh) for automation and issue resolution
• Experience with support ticketing and incident management tools such as ServiceNow or similar platforms
• Monitoring tools for batch process health and performance
• Bachelor’s degree or higher in Computer Science, Engineering, or related field
• Extensive Murex support and lead experience (10+ years preferred)
• Certification in Murex or related financial systems support is advantageous

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Flexible work arrangements and work-life balance
• Diverse and inclusive work environment
• Mentoring and internal mobility opportunities