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NTT Ltd.
MySQL DBA (L2)
MySQL DBA L2 at NTT Ltd., Chennai. Resolve technical incidents using ServiceNow ticketing. ITIL knowledge required. 2-5 yrs managed services experience. Bachelor's IT/Computing.
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Job description
Posted on:
December 12, 2025
Join NTT DATA as a Cross Technology Managed Services Engineer (L2) and make an impact by maintaining clients' IT infrastructure and systems. As a second-level support engineer, you will play an essential role in resolving technical incidents and problems, and collaborating with other teams and clients to provide seamless communication and efficient problem resolution.
Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure
- Knowledge of ticketing tools, preferably ServiceNow
- Familiarity with ITIL processes and experience working with vendors and third parties
- Proficiency in planning activities and projects, taking changing circumstances into account
- Ability to work longer hours when necessary and adapt to changing circumstances with ease
- Proven ability to communicate effectively and work across different cultures and social groups
- Positive outlook and ability to work well under pressure
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
- Bachelor's degree in IT/Computing or equivalent work experience
Requirements Summary
2-5 years of experience in managed services, knowledge of ServiceNow, and ITIL processes. Bachelor's degree in IT/Computing
