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Devoteam
Nearshore Sector | ServiceNow Business Analyst
ServiceNow Business Analyst at Devoteam, Lisbon. Translate business needs into ServiceNow specs, lead workshops, drive adoption. 3+ yrs BA experience, ITIL/certs preferred. Hybrid, growth opportunities.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 11, 2025
Devoteam is seeking a ServiceNow Business Analyst to join their nearshore hub in Portugal, supporting major European clients. The role involves translating business needs into ServiceNow specifications, collaborating with developers, leading workshops, and promoting ServiceNow adoption. They foster a multicultural and innovative team passionate about Digital Transformation.
Requirements
- 3+ years as a ServiceNow BA or Consultant
- Strong understanding of ServiceNow capabilities and modules
- Excellent communication, facilitation, and stakeholder management skills
- ITIL or ServiceNow certifications are a plus
- Fluent in English
Benefits
- Career growth
- Flexible hybrid work options
- Opportunity to work on strategic projects
Requirements Summary
3+ yrs ServiceNow BA/Consultant experience, ServiceNow knowledge, strong communication skills. ITIL/ServiceNow certification a plus
