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Validatek
Network Administrator II
Network Administrator II at Validatek, Mississippi. Tier 2 NOC support with advanced troubleshooting, enterprise monitoring, ServiceNow ticket management, and ITIL expertise. 24/7/365 role. Secret Clearance preferred.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Event Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Job description
Posted on:
December 11, 2025
The Tier 2 support candidate will provide second level support to troubleshooting issues on the network and supporting the customer. The Tier 2 support candidate will provide support in a 24/7/365 Network Operations Center (NOC) environment and report to the Shift Supervisor.
Requirements
- High School diploma
- Associate degree preferred
- 4-8 years of experience providing IT support and customer services
- Service Management experience and familiarity using the ITIL and/or CMMI framework a plus
- Must have experience troubleshooting advanced network issues and identifying resolutions
- Must have experience with enterprise performance monitoring, e.g. Solarwinds, Cisco Prime, Riverbed
- Must have experience with database alert monitoring, e.g. Oracle, SCCM
- Must have trouble ticket management experience (ServiceNow experience a plus)
- Must have network event management experience, e.g. SolarWinds, SPLUNK
- Flexible/adaptable to NOC environment
- Must have excellent customer service and interpersonal skills
- Current Secret Clearance a plus
- Current DHS or USCIS suitability a plus
Requirements Summary
High school diploma, 4-8 years of IT experience, troubleshooting and customer service skills
Apply now
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Mississippi
United States
Mid-Level
Hybrid
Full Time
68775.21-113458.69 USD/year
