CACI International Inc

Network Knowledge Management Quality Assurance Analyst

Join CACI International Inc as a Network Knowledge Management QA Analyst in Springfield, VA. Leverage ServiceNow and ITIL skills to enhance ITSM processes.

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Consulting
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
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Knowledge Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 3, 2025

We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL best practices.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
  • 5+ years of related work experience
  • Good working knowledge of the Service Management workflows and ITSM processes
  • ITIL V3 or 4 certification and training
  • Working knowledge using ServiceNow
  • Proficiency in data analysis and statistical methods
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment

Benefits

  • Comprehensive benefits, including: healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

Requirements Summary

Bachelor's degree, 5+ years of experience, ITIL certification, ServiceNow knowledge, data analysis skills, problem-solving skills, communication skills