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CACI International Inc
Network Knowledge Management Quality Assurance Analyst
Join CACI International Inc as a Network Knowledge Management QA Analyst in Springfield, VA. Leverage ServiceNow and ITIL skills to enhance ITSM processes.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 3, 2025
We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL best practices.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- 5+ years of related work experience
- Good working knowledge of the Service Management workflows and ITSM processes
- ITIL V3 or 4 certification and training
- Working knowledge using ServiceNow
- Proficiency in data analysis and statistical methods
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
Benefits
- Comprehensive benefits, including: healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
Requirements Summary
Bachelor's degree, 5+ years of experience, ITIL certification, ServiceNow knowledge, data analysis skills, problem-solving skills, communication skills
Apply now
Springfield
|
Virginia
United States
Mid-Level
In-Person
Full Time
86600-181800 USD/year
