Network L2

NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) to join their team in Mumbai, India. The successful candidate will play a key role in maintaining clients' IT infrastructure and systems, providing second-level support, and collaborating with other teams and clients to ensure seamless communication and efficient problem resolution.

Requirements

• Moderate-level experience in managed services roles handling cross-technology infrastructure
• Knowledge of ticketing tools, preferably ServiceNow
• Familiarity with ITIL processes and experience working with vendors and third parties
• Proficiency in planning activities and projects, taking changing circumstances into account
• Ability to work longer hours when necessary and adapt to changing circumstances with ease
• Proven ability to communicate effectively and work across different cultures and social groups
• Positive outlook and ability to work well under pressure
• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
• Bachelor's degree in IT/Computing or equivalent work experience

Benefits

• Competitive salary
• Opportunities for career growth and development
• Diverse and inclusive work environment
• Opportunities for professional development and training