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Telefónica
Network Management Engineer
Join Telefónica as a Network Management Engineer in Mexico City. Leverage ServiceNow for incident management, automation, and network optimization. Basic programming skills and ITIL certification required.
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 6, 2025
Ensure continuous operation of mobile network through supervision, detection, and analysis of incidents, and implementation of improvements and automations to optimize monitoring processes.
Requirements
- Basic programming skills (Python, SQL, Shell Scripting) for automation development and analysis queries.
- Experience with incident management systems (GUIO, Remedy, ServiceNow, or similar).
- Knowledge of mobile network architectures (RAN, Core, Transport) to better understand operational impacts.
- Certifications in ITIL, network monitoring or data analysis to strengthen incident management and continuous process improvement.
- Data visualization platform management (Power BI, Grafana, Kibana, etc.) for advanced interpretation of metrics and trends.
Benefits
- Not mentioned
Requirements Summary
Basic programming skills, experience with incident management systems, knowledge of mobile network architectures, and certifications in ITIL or related fields
