Network Operations Analyst

We are seeking a skilled Network Operations Analyst to join our Higher Education division. This role will conduct quality checks, audits, and spot trainings, leveraging ServiceNow and Excel for detailed reporting and analysis. This role ensures high standards through continuous education and collaboration with technical trainers.

Requirements

• Minimum of 3 years of experience in a QA/QC role, with a focus on training and development.
• Excellent communication and presentation skills
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Proficiency in using training software and tools.
• Technical Knowledge: Preferred background in networking and IT with Network+ or beginner CCNA knowledge. MSP experience a plus.
• Ticketing Systems: Experience with ServiceNow or other enterprise-level ticketing systems for creation of reports and analysis of data.
• Data Analysis: Proficiency in using Excel to analyze and present data effectively. Including pivot tables, data imports, data manipulation, and working with data of 50K+ rows.
• Presentation: Proficiency building clean and professional PowerPoints utilized during spot training sessions and Word documents utilized for documentation of SOPs, processes, and report presentations.
• Best Practices: Good understanding of ITIL framework, Operations processes and methodologies, and Service Delivery.
• Detail-Oriented: Keen attention to detail to identify and address quality issues effectively. With the ability to summarize large amounts of information into summarized deliverables for consumption by a larger audience.
• Proactive: Ability to anticipate training needs and take initiative in addressing them. Self-starter and forward-looking mindset.
• Adaptable: Flexibility to adjust training approaches, priorities, and tasks based on immediate needs and feedback.
• Team Player: Collaborative mindset to work seamlessly with the technical training team and other departments.

Benefits

• Thousands of LinkedIn Learning courses
• Flexible working opportunities
• Competitive benefit packages
• Maternity and Paternity leave
• Peer recognition program
• Career development programs