Network Operations Tier I Analyst

The Network Operations Tier I Analyst will support the Customs and Border Protection (CBP) Network Management Support Services. The role involves providing NOC support, monitoring network services, and responding to events and alarms.

Requirements

• Bachelor's degree or High School diploma and 4 years of experience
• U.S. Citizenship
• CBP Public Trust
• Experience routing and switching/Firewall (FW)/load balancing
• Working understanding of the OSI model Layers 1-3
• Working knowledge of TCP/IP and network technologies
• Relevant service desk/phone support experience
• Knowledge of Cisco Switches and Routers
• Operational knowledge of Cisco ASA Firewalls
• Operational knowledge of F5 Load Balancer devices
• Operational knowledge of Network Monitoring tools
• Use of ServiceNow ticketing application in a NOC environment
• Understanding of Incident, Change, Problem and Request management practices

Benefits

• Target Salary Range: $51,000 - $82,000