Network Problem Management Quality Assurance Lead

We are seeking an experienced ITIL Network Problem Management Quality Assurance Lead to ensure the effectiveness and efficiency of our network problem management processes. The successful candidate will be responsible for implementing quality assurance measures, conducting audits, and driving continuous improvement in alignment with ITIL best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 10+ years of experience in network operations, quality assurance, or related roles
• TS/SCI with Poly required
• Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)
• ITIL certification in Problem Management
• Strong knowledge of network technologies and protocols
• Experience with quality assurance methodologies and auditing processes
• Excellent analytical and problem-solving skills
• Strong leadership and team collaboration abilities
• Outstanding communication and reporting skills
• Proficiency in ITSM tools and data analysis software

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits