Network Smart Hands Supervisor

NTT DATA is seeking a Network Smart Hands Supervisor to join their team in Yonkers, New York. This role focuses on supervising and developing a 15-member team supporting data center and remote IT infrastructure services across a 24/7 environment. The position involves field service dispatch, monitoring service quality, driving continuous improvement initiatives, and maintaining hospital protocols. Employees need to be COVID-19 and flu vaccinated.

Requirements

• 2+ years of experience managing or supervising technical field service teams (hospital environment preferred)
• 4+ years of hands-on experience with network infrastructure, structured cabling, or data center operations
• Demonstrated ability to coach, mentor, and evaluate technical staff performance
• Familiarity with managing shift schedules, on-call rotations, and emergency response planning
• Experience with ticketing/reporting systems; ServiceNow experience strongly preferred
• Strong organizational, conflict resolution, and multitasking skills
• Ability to lift 50 lbs., work on ladders, and operate in physically demanding environments
• Reliable transportation and a clean, insurable driving record
• COVID-19 and flu vaccination (required for access to clinical facilities)
• CompTIA A+, Network+, or Cisco CCNA certification a plus

Benefits

• medical, dental, and vision insurance
• employer contribution to a 401k program
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• employee assistance program
• voluntary benefits
• incentive compensation