NOC Engineer

Connection Services has a fantastic opportunity for a NOC Engineer, working remotely. Excellent opportunity to work for a top VAR offering excellent benefits including but not limited to; 3 weeks paid PTO, tuition reimbursement, 401k excellent benefits, etc.; opportunity for growth.

Requirements

• Maintain and expand customer relationships
• Develop documentation including user guides, admin guides, knowledge base articles, FAQs, quick reference guides
• Provide technical firewall, server, and networking recommendations
• Demonstrate continuous improvement
• Participate in strategy planning discussions with technical, business, and client partners
• Escalate issues effectively to management, SMEs, manufacturers, software publishers, etc. to ensure timely resolution of customer outages and issues
• Continually assesses, refines, and implements managed services processes and procedures
• Provide technical support for all shifts
• Develop standard operating procedures for use across the Lifecycle and Managed Services business as needed and maintains existing processes
• Support customers through ticketing systems and conducting network audits
• Create and perform network testing (regression, functionality, and performance)
• Expert understanding of networking principals (IP addressing, subnets, routing, and switching)
• Providing an expert level of OS troubleshooting in Windows environments
• Strong knowledge of delivering support in a Microsoft client/server environment
• Expert understanding of Active Directory, DNS and DHCP
• Strong knowledge of antivirus, backups, and VMware/Hyper-V virtualization
• Expert understanding of desktop and server operating systems
• Fundamental understanding of Microsoft Endpoint Manager/Intune and/or other patching methodology
• Min USD $44.71/Hr.
• Max USD $57.63/Hr.

Benefits

• 3 weeks paid PTO
• Tuition reimbursement
• 401k excellent benefits
• Remote work option