NOC Technician

Verinext, a tech company recognized as a 'Best Place to Work' by the Philadelphia Business Journal, is seeking a NOC Technician to monitor, triage, and resolve incidents for data protection services and infrastructure. The role involves troubleshooting, escalating issues, and ensuring timely responses. A strong focus on customer communication and adherence to established protocols is essential.

Requirements

• Monitor and triage incoming tickets, alerts, and calls.
• Troubleshoot and resolve issues with backup and recovery platforms and general system support.
• Escalate unresolved or critical issues to on-call engineers.
• Perform routine health checks and monitoring for customer environments.
• Document all work performed, including resolutions and escalations.
• Collaborate with Service Desk and Engineering teams.
• Contribute to knowledge base articles and process improvements.
• Experience with backups, recovery platforms (Commvault, Cohesity, Zerto), and systems administration (Windows/Linux servers, Active Directory).

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off