Accelecom

NOC Technician - GA

NOC Technician at Accelecom (Sandy Springs, GA). Monitor fiber/IP networks 24x7 using SolarWinds, PRTG, ServiceNow ticketing. Requires 2-5 yrs telecom experience, Bachelor's degree. Benefits: PTO, 401k, health/dental/vision.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
November 21, 2025

This is an onsite role located in the Metro Atlanta Area (Sandy Springs) that requires in-office presence. The NOC Technician supports Accelecom’s statewide fiber and IP network by monitoring, troubleshooting, and coordinating restoration activities in a 24x7 environment.

Requirements

  • Monitor network health using SolarWinds, PRTG, Assure1, and related EMS/NMS systems.
  • Respond to customer calls, emails, tickets, and escalations professionally and promptly.
  • Identify and troubleshoot issues across fiber, Ethernet transport, optical systems, and IP layers.
  • Create, update, escalate, and resolve trouble tickets using systems such as ServiceNow, Remedy.
  • Support network maintenance events, impact assessments, and MOP procedures.
  • Assist in collecting performance data, usage metrics, audit logs, and operational reporting.

Benefits

  • Paid time off
  • 401k matching
  • Health insurance
  • Dental insurance
  • Vision insurance

Requirements Summary

2-5 years of experience, Bachelor's degree, and hands-on knowledge of telecommunications networks, monitoring tools, troubleshooting methodologies, and carrier-grade environments