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Accelecom
NOC Technician - GA
NOC Technician at Accelecom (Sandy Springs, GA). Monitor fiber/IP networks 24x7 using SolarWinds, PRTG, ServiceNow ticketing. Requires 2-5 yrs telecom experience, Bachelor's degree. Benefits: PTO, 401k, health/dental/vision.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 21, 2025
This is an onsite role located in the Metro Atlanta Area (Sandy Springs) that requires in-office presence. The NOC Technician supports Accelecom’s statewide fiber and IP network by monitoring, troubleshooting, and coordinating restoration activities in a 24x7 environment.
Requirements
- Monitor network health using SolarWinds, PRTG, Assure1, and related EMS/NMS systems.
- Respond to customer calls, emails, tickets, and escalations professionally and promptly.
- Identify and troubleshoot issues across fiber, Ethernet transport, optical systems, and IP layers.
- Create, update, escalate, and resolve trouble tickets using systems such as ServiceNow, Remedy.
- Support network maintenance events, impact assessments, and MOP procedures.
- Assist in collecting performance data, usage metrics, audit logs, and operational reporting.
Benefits
- Paid time off
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
Requirements Summary
2-5 years of experience, Bachelor's degree, and hands-on knowledge of telecommunications networks, monitoring tools, troubleshooting methodologies, and carrier-grade environments
Apply now
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Georgia
United States
Entry Level
In-Person
Full Time
60000-90000 USD/year
