North America Operations Enablement Manager

The North America Operations Enablement Manager will lead the Operations Team in enabling Best in Class People Support, ensuring Compliance, driving Service Delivery excellence and best employee experience, and leveraging Shared Services. The role requires a Regional Operations Enablement Manager to lead a team that provides local market knowledge and functional expertise on the effective Service Delivery enablement of our day to day Hire to Retire processes, Policies and activities.

Requirements

• 5+ years of Regional experience in HR Operations, Customer Service and Outsourced Service management.
• Experience in leading teams including remote, stakeholder management.
• Expert level knowledge and understanding of critical People elements such as compensation management, employment & labor law, User Experience.
• Expert in ServiceNow, Workday and other GPS systems, Operations processes E2E design and delivery.
• Expertise in LEAN methodology.
• Project management, Change management.

Benefits

• Eligibility for a target bonus
• Comprehensive benefits suite
• 401(k) and Profit Sharing plan
• Flexible (hybrid) work arrangements
• Employee engagement and development opportunities