NOSC Infrastructure Tier 1 Shift Lead

NOSC Infrastructure Tier 1 Shift Lead is responsible for overseeing operations during a shift for a 24x7x365 Network Operations Security Center. The role involves guiding a small network operations team, addressing complex network issues, and reporting on operational information.

Requirements

• DHS EOD Eligible (Active EOD preferred)
• Bachelors degree + 5 Yrs., or Associates degree +7 Yrs., or Master’s degree + 2 Yrs.
• Previous routing/switching work experience in an enterprise IT operation environment
• Knowledge of network protocols such as OSPF, BGP, and EIGRP
• Hands on experience with Automatic Call Distribution (ACD) systems and ServiceNow ITSM
• Understanding of ITIL service delivery concepts
• Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies
• Working knowledge of ServiceNow; creating, updating, and closing tickets

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits