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CACI International Inc
NOSC Infrastructure Tier 1 Shift Lead
Join CACI as a NOSC Infrastructure Tier 1 Shift Lead in Washington, DC. Oversee 24/7 operations, leveraging ServiceNow ITSM and ITIL skills. Benefits include comprehensive healthcare and education support.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 2, 2025
NOSC Infrastructure Tier 1 Shift LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The Opportunity: CACI is seeking a Tier I Shift Lead to oversee operations during a shift for a 24x7x365 Network Operations Security Center.
Requirements
- DHS EOD Eligible (Active EOD preferred)
- Bachelors degree + 5 Yrs., or Associates degree +7 Yrs., or Master’s degree + 2 Yrs.
- Previous routing/switching work experience in an enterprise IT operation environment
- Knowledge of network protocols such as OSPF, BGP, and EIGRP. Experience with Cisco command line interface and configuration
- Hands on experience with Automatic Call Distribution (ACD) systems and ServiceNow ITSM
- Understanding of ITIL service delivery concepts
- Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies
- Working knowledge of ServiceNow; creating, updating, and closing tickets
Benefits
- Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
Requirements Summary
Bachelor's degree + 5 years or equivalent experience. Experience with network protocols, Cisco, ACD systems, and ServiceNow. ITIL and ServiceNow certifications preferred
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
86600-181800 USD/year
