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EY
On-Site Technology Support Technician
Join EY in Barbados as an On-Site Technology Support Technician. Leverage ServiceNow for ticket management, troubleshooting, and asset management. Bachelor's required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
EY is seeking an On-Site Technology Support Technician to provide high-level technical support to EY personnel on-site or remotely. The role involves troubleshooting, customer interaction, hardware management, and communication. The company emphasizes employee development and a global, inclusive environment.
Requirements
- Providing support to customers within coverage location.
- Troubleshooting and problem solving PC, MAC, application, and network issues.
- ServiceNow ticket management, prioritizing and maintaining SLAs.
- Supporting Microsoft Windows and MAC operating systems.
- Asset management (shipping, receiving, tracking, disposal).
- Conference room support (Microsoft Surface Hubs, Crestron, etc.).
Requirements Summary
Bachelor’s degree in Computer Science or related field. 2-3 years experience in IT support. Strong technical skills in PC/MAC support, Windows/MS Office & networking
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