Onboarding Operations Specialist 1

Twilio is seeking an Onboarding Operations Specialist (L1) to support Toll-Free Verification onboarding, ensuring adherence to carrier and regulatory requirements. This entry-level role involves customer support, KYC checks, brand legitimacy verification, and operational workflow improvement. It offers a remote, globally-minded opportunity to contribute to the security and reliability of Twilio’s ecosystem.

Requirements

• Ability to work effectively in a remote environment
• Strong time management, self-discipline, and communication skills
• Availability to work Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT
• Strong ability to prioritize tasks, manage workloads efficiently, and meet SLAs
• Excellent verbal and written communication skills
• Customer-centric mindset
• Problem-solving mindset
• Quick adaptability to new systems and workflows
• Collaborative team mindset
• Self-motivated
• Willingness to take on new challenges

Benefits

• Competitive pay
• Healthcare
• Retirement savings program
• Generous time-off
• Parental and wellness leave
• Volunteering and donation efforts support