Onsite IT Operations Manager

WSP is seeking an experienced IT Operations Manager to lead IT service management operations for the Orange County Transportation Authority's Customer Service Center (405Express Lanes). This role focuses on continual service improvement, process optimization, and leading service desk functions. The manager will oversee WSP-managed technologies, leading service desk functions aligned with ITIL v4 principles, and ensure optimal technology performance and customer service.

Requirements

• Bachelor’s degree in information technology, Computer Science, or related field
• Minimum 5-7 years of IT service management experience with focus on process optimization
• 5+ years in a leadership or supervisory role managing IT support teams
• Experience working in a high-touch customer service or call center environment

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Retirement plan with company matching
• Professional development opportunities and certification reimbursement
• Paid time off and holidays
• Reporting structure