Operating Support Manager

Accrue up to an extra 12 days of leave per year through our Life Days program. Work with a world leading technology business at the forefront of innovation. We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Requirements

• Proven experience managing a Help Desk or End User Support function within an enterprise IT environment, with a solid understanding of cloud services and modern workplace technologies.
• Strong interpersonal and communication skills, with a proactive approach to stakeholder engagement, customer service, and VIP/high-touch support expectations.
• Experienced with ITSM tools (e.g. JIRA, ServiceNow), working within defined SLAs, and contributing to service catalogue improvements.
• Skilled in knowledge management, including the development of SOPs and supporting documentation to improve service delivery.
• ITIL v4 Foundation certified, with high attention to detail and a reliable, hands-on approach to task execution.

Benefits

• Accrue up to an extra 12 days of leave per year
• Work with a world leading technology business
• Family Friendly certified workplace
• Leidos pay range for this job level