Quion Groep B.V.

Operational Incident Manager

Join Quion Groep B.V. as an Operational Incident Manager. Leverage ServiceNow skills to enhance incident handling. Requires 3+ years in data analysis. Benefits include flexible work, training, and 190 vacation hours.

Staffing Agency/Recruiter

Mid-Level

ServiceNow Role Type:

ServiceNow Modules:

IT Service Management

ServiceNow Certifications (nice to have):

Job description

Posted on:

April 8, 2025

We are looking for an Operational Incident Manager who can bring insight, structure, and improvement to the handling of incidents. The successful candidate will minimize the impact on our processes and help us learn from what happens.

Requirements

HBO or WO work and thinking level in Data Science, Business IT, Data Analytics, or Business Administration
At least 3 years of experience in data or business analysis, preferably in the mortgage sector
Knowledge of SQL and experience with Power BI
Familiarity with ITIL processes and experience with systems such as Jira, TOPdesk, or ServiceNow
Strong communication skills and experience with stakeholder management
Willingness to work outside regular working hours if necessary
Stress resistance and ability to act effectively in crisis situations
Good command of the English language in writing and speaking

Benefits

Market-conform salary
190 vacation hours (based on 38 hours)
Favorable pension buildup
Bicycle plan and the possibility to buy additional vacation days
Numerous training and development opportunities
Flexible working in different schedules and patterns
Part-time home working
Laptop and smartphone
Ergonomic working, healthy meals, and sports with discounts

Requirements Summary

HBO or WO work and thinking level in Data Science, Business IT, Data Analytics, or Business Administration, at least 3 years of experience in data or business analysis, and good command of the English language in writing and speaking