Operational Readiness & Release Management Associate

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. As an Operational Readiness & Release Management Associate, you will be responsible for facilitating the efficient and successful delivery of software releases, ensuring IT operational readiness, actively participating in global release management initiatives, and collaborating closely with the Change Management to streamline the introduction of changes into the production environment.

Requirements

• At least 1-3 years experience working in IT Operations and governance to ensure compliance to banks risk management framework and bank policies.
• At least 1-3 years experience working in an IT Service Management environment defining service management processes and procedures.
• Working experience across multiple methodologies and frameworks (e.g. ITSM, Lean Six Sigma, SDLC, Agile)
• Highly analytical in problem solving with the ability to apply original and innovative thinking.
• Excellent user operational support skills to aid in the completion of the tasks.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Possess strong communication (verbal/written/comprehension) skills in Spanish.
• Possess strong communication skills in English.
• Strong organizational and time management skills.
• Able to work independently and as a team within a defined scope and pivot when needed.
• Able to write documentation related to processes, procedures, user guides and training material.
• ServiceNow experience is a plus.
• Have a post-secondary education in Computer Science, Information Systems or in a related IT technical field.
• B1 level of English.
• ITIL certification.
• Preferable: Working in a day to day operations type environment that is governed by processes and procedures.

Benefits

• An inclusive, positive work environment, and competitive benefits.