Operations Analyst I

The Operations Analyst I will be responsible for supporting Technology Operations leadership in identifying and solving opportunities using a data-driven approach to improve operations performance within our Customer Service Management and Infrastructure Operations functions.

Requirements

• Review and analyze company policies and operational processes
• Monitor and track process control points for critical operational processes
• Build strong working relationships with any 3rd party providers, partners and vendors supporting operational processes
• Export, combine, groom and analyze datasets from business applications
• Visualize data using various types of charts and provide summary reports to management
• Analyze datasets and information to identify operational improvement opportunities
• Define improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting results
• Track and report status of project actions taken to drive improvements
• Recommend changes and update written policies and procedures
• Collaborate across multiple teams to improve operational efficiency and quality end-to-end
• Craft quality professional written communications and templates

Benefits

• Medical
• Dental
• Vision
• Life
• Disability insurance
• 401(k) retirement plan
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship for dependents
• Wellness program