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Resource Management Concepts, Inc.
Operations Center Technical Lead
Join Resource Management Concepts, Inc. as an Operations Center Technical Lead in Quantico, VA. Leverage ServiceNow skills to manage help desk operations, ensuring top-notch support. Requires 5+ years of experience, IAM Level II, ITIL v4, and TS/SCI clearance. Enjoy competitive benefits!
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 6, 2025
The Operations Center Technical Lead position at RMC is a critical role that requires leadership and technical expertise in support of the Marine Corps Enterprise Network (MCEN). The successful candidate will provide advanced technical support and manage the day-to-day operations of the help desk, ensuring high standards of customer service and technical support.
Requirements
- Minimum of five years demonstrated experience leading technical personnel in business process management and/or managing a service desk environment.
- Information Assurance Manager (IAM) Level II certification.
- Active TS/SCI security clearance.
- ITIL v4 Foundation Certification.
- ServiceNow/SCSM Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
Benefits
- High-quality, low-deductible healthcare plans
- Competitive 401K package
Requirements Summary
5+ years of experience, IAM Level II certification, active TS/SCI security clearance, ITIL v4 Foundation Certification, and ServiceNow/SCSM experience required
Apply now
Quantico
|
Virginia
United States
Mid-Level
In-Person
Full Time
118000-151000 USD/year
