Operations Engineer

We're looking for an Operations Engineer to bridge the gap between our internal systems and our customers. As a technical escalation point, you'll support Customer Success and Support teams when customer issues require engineering-level insight.

Requirements

• 3–5+ years in engineering or technical operations, ideally in SaaS.
• Strong backend, cloud (AWS/GCP), and automation skills (Python, Bash, Go).
• Experience with CI/CD, infra-as-code, and internal tools (Retool, Zapier, custom builds).
• Familiar with platform concepts like secrets management, observability, and release tooling.
• Hands-on with Segment or similar tools for data pipelines and workflow support.
• Knowledge of modern web tech (React, Node.js, TypeScript, GraphQL, PostgreSQL).
• Skilled in incident response and compliance environments (SOC2, HIPAA).
• Comfortable with ITSM tools and dashboards (Jira, Zendesk, ServiceNow).
• Strong communicator with a user-first mindset and a focus on team efficiency.

Benefits

• The salary range for this position is $100-125K + 5% annual bonus.
• The company provides employees with health, dental, vision, and life insurance at no extra cost.
• Equity in the form of stock options is awarded to all employees.