Operations & Maintenance Cloud Engineer

Join the CBP TPVS program as an Operations & Maintenance Cloud Engineer and support the world's most advanced and secure IT mission. This is a hybrid support role with telework and on-site presence required. You will provide phone and online support to users, troubleshoot issues, and work with application teams to identify and remediate problems.

Requirements

• BS/BA degree and 8 years of prior relevant experience or a Masters' degree with a minimum of 6 years of previous relevant experience; or 4 years of experience in lieu of degree
• U.S. Citizen
• Must be able to maintain and obtain a CBP Background Investigation prior to start
• Eight or more years of experience in supporting application cloud solutions on AWS platform
• Experience in supporting 24x7x365 operations
• Experience with Jira, Confluence, and ServiceNow
• Understanding of and experience with field operations, SLAs, and on-call support
• Experience in at least two of the following areas: PostgresSQL database architecture, advanced analytics, micro-services, monitoring, and SecDevOps
• Working knowledge of supporting applications in AWS
• Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, dbas, and subject-matter experts
• Excellent written and verbal communication skills
• Solid troubleshooting techniques to find root causes and apply workarounds
• Organization skills and attention to detail

Benefits

• Hybrid support role with telework and on-site presence
• Potential for future career growth opportunities
• Chance to work on advanced and secure IT mission